1. Nature of Rewards
Surveyst issues digital points for voluntary participation in research activities. Once points are redeemed for digital gift cards, vouchers, or bank payouts, the transaction is considered final and cannot be cancelled or reversed.
2. Delivery of Digital Vouchers
Digital vouchers and redemption codes are delivered electronically to the verified email address associated with your account. Please ensure your registered email address is active and accurate.
3. Dispute Resolution & Point Adjustments
If you encounter a technical malfunction during a survey or notice an inaccurate point balance, please submit an inquiry with the survey topic and timestamp within 14 days of completion. Our support team will review the logs and credit points where appropriate.